Privacy Policy
This notice explains how One VA Solution collects, uses and protects your personal data when you use this website or engage with our services. Please read it carefully.
Data Controller
One VA Solution is the data controller and is responsible for your personal data. We are registered with the Information Commissioner's Office (ICO) and operate in full compliance with UK GDPR.
If you have any questions about this policy or how your data is used, please contact us at info@onevasolution.com.
What We Collect & Why
Personal data means any information capable of identifying an individual. We do not collect anonymised data. We may process the following categories of personal data:
Communication Data - any communication you send us via the contact form, email, telephone, or social media. We process this to respond to your enquiries, maintain records, and to establish, pursue or defend legal claims. Our lawful ground is legitimate interests.
Client Data - data relating to the provision of our services, including your name, business name, email address, phone number, and billing details. We process this to deliver our services and maintain accurate records. Our lawful ground is the performance of a contract between us.
User Data - data about how you use this website, including any information you submit through online forms. We process this to operate and improve our website. Our lawful ground is legitimate interests.
Technical Data - data collected automatically when you visit our website, including your IP address, browser type, pages visited, and time on site, collected via analytics tools. We process this to understand how our website is used and to maintain its security. Our lawful ground is legitimate interests.
Marketing Data - your preferences regarding receiving communications from us. We process this to send relevant updates and information about our services. Our lawful ground is either your consent or legitimate interests, depending on the context.
Sensitive Data - we do not collect any sensitive personal data, including information about race or ethnicity, religious beliefs, health, sexual orientation, political opinions, or criminal convictions.
How We Collect It
We collect personal data in the following ways:
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Directly from you when you complete a contact form, send an email, book a discovery call, or engage our services.
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Automatically via cookies and analytics tools when you visit our website. Please see our cookie policy for more details.
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From third-party analytics providers such as Google, whose servers may be based outside the UK.
Marketing Communications
We may send you marketing communications if you have purchased or enquired about our services and have not opted out, or if you have given your explicit consent to receive them.
We use Fullscope Freelancer to send email campaigns on our behalf. Your email address and name may be stored within that platform for this purpose. Fullscope Freelancer operates in compliance with applicable data protection laws.
We do not run paid advertising, and we do not share your personal data with any third party for their own marketing purposes without your express prior consent.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by emailing info@onevasolution.com. Opting out of marketing does not affect data held in relation to your service agreement with us.
Disclosures Of Your Data
We may share your personal data with the following parties where necessary:
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Service providers who support our IT systems and business operations, including Fullscope Freelancer for email communications.
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Professional advisers, including accountants, lawyers, and insurers, where required.
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Government bodies or regulators where we are legally required to report or disclose information.
We do not sell your personal data to any third party.
International Transfers
Some of our service providers, including analytics tools, may process data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place to protect your data to the same standard required under UK GDPR. This may include:
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Transfers to countries deemed adequate by the UK government.
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Use of standard contractual clauses or other approved transfer mechanisms.
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Service providers who participate in recognised data transfer frameworks.
If you would like more information about the specific safeguards in place for any transfer, please contact us at info@onevasolution.com.
Data Security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to prevent accidental loss, unauthorised access, alteration, or disclosure.
Access to your personal data is limited to those who have a genuine business need to know it, and all such individuals are required to keep it confidential.
We have procedures in place to respond to any suspected data breach and will notify you and the ICO where we are legally required to do so.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.
For tax and legal purposes, we are required to retain basic client and financial records for six years after the end of the relevant engagement.
In some circumstances we may anonymise personal data for analytical purposes, in which case it may be retained indefinitely as it can no longer identify you.
This policy may be updated periodically. The current version will always be available on this page. For questions about how your data is used, please contact us at: info@onevasolution.com